Leeds Building Society (LBS) has updated its systems management, replacing an existing hardware monitoring tool with Dynatrace, enabling the building society to improve the reliability and performance of its digital savings, mortgage and investment.

The construction company needed a way to modernize IT observability to combine insights from across its multi-generational technology stack, which spans purpose-built data centers, third-party services and cloud applications.

LBS previously relied on multiple monitoring tools to manage the performance and reliability of its services. This approach made it more difficult to provide operations teams with a clear overview of the cause of service issues, thus making it more difficult to troubleshoot issues.

While his previous tools provided system metrics such as CPU load, Mark O’Brien, senior service delivery and operations manager at Leeds Building Society, said he wanted to understand the health of his customers and the use of LBS staff.

Among the criteria when selecting a new monitoring tool was the ability to start seeing value quickly. “We tried a few different things, but the big difference with Dynatrace was that it gave us value from the first week of its rollout to monitor some of our services,” he said. “It gave us an enormous amount of information immediately and gave us the opportunity to grow.”

For O’Brien, one of the main advantages of Dynatrace is that the hard work is done behind the scenes using AIOps, which automates certain IT operations tasks based on monitoring metrics of the system and applications reaching a certain threshold,” O’Brien said. “The information provided by AIOps gives us accurate answers about the source and cause of any problem before it interrupts our services. We can even see the exact number of affected users, allowing us to make more informed decisions about exactly how we handle service issues. »

It also allows technical teams to have a closer relationship with the business. LBS can now monitor the performance of a new product or service and identify its impact on adoption, so teams can prioritize their engineering efforts where they drive the most value.

For example, if the Dynatrace dashboard shows that a particular service was using 70% of the CPU, it says: “We can see if the number of card payment journeys is increasing or decreasing. Do we need to be prepared “All of a sudden, we’re changing our conversation from talking about technology to talking about business, so if an incident hits our e-commerce platform, we can very quickly see the impact and adjust our response accordingly.

O’Brien said such monitoring helps LBS improve service quality. “Our teams can innovate in the spaces we want, working faster and managing our services efficiently in a rapidly changing environment,” he said. “Dynatrace helps us make informed decisions about where we invest in change to improve the experience of our customers and colleagues.”

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